What Does ISO Certification Mean for Quality Processes?

Customer Services May 10, 2018

The ISM Difference is a focus on quality and customer satisfaction

What is ISO certification?
ISO certification identifies companies committed both to quality standards and the quality management systems needed to meet these standards. Achieving and maintaining certification is based a system of voluntary, independent audits. This accountability helps organizations maintain and improve the quality of their products and ...

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Miniature Ball Valves: Plastic, Brass or Stainless Steel?

Miniature Valves May 4, 2018

Some guidelines for selecting the right material for your application

This is the first in a new series of ISM blog posts about miniature valves and ball valves in particular.

Why use a ball valve?
Ball valves are durable, reliable and securely shut off flow even after sitting idle for long periods of time. Because of this, they are frequently used as fluid and gas flow cut-off valves. Ball valves are also easy to operate. This plus their availability in a range of useful material options has led to ...

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FDA Compliant, Food Grade and Food Safe

Materials March 28, 2018

What are food contact substances and what’s their relationship to FDA compliance?

What does FDA compliant mean?
FDA compliant is a shorthand way of talking about materials that are safe for direct food contact. These materials are also called food contact substances (FCS).

An FCS is any material that comes into contact with or is used for manufacturing, packing, packaging, transporting or holding food. Both the plastics and the pigments used in making colored plastic fittings and cooking utensils are examples of ...

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NRV and NVRT Series In-line Air and Gas Pressure Relief Valves

Check ValvesMiniature ValvesProduct Spotlights February 28, 2018

New from ISM Design - Pressure relief valves for in-line flow and low clearance areas

NRV and NVRT plastic air and gas pressure relief valves
The featured new products in this post are the NRV nylon relief valves and NVRT in-line relief valves. They are designed for pressure relief venting of gases, gas mixtures or vapors that do not represent health or safety risks and are not reactive under normal atmospheric conditions*.

NRV and NVRT pressure check valve performance ...

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What Does the Best Customer Service Possible Look Like?

Customer Services February 2, 2018

What is good customer service and what does this mean to you?

First of all, I think it makes better sense to call this customer support instead of service. Why? It’s most important to help customers solve problems. The old homely “the customer is always right” is a distraction. It is actually worse than that; overuse has turned it into a cliché. What really matters is helping people solve problems.

At its core, useful and customer friendly support is innovative, positive, precise and timely. Providing good customer service also requires setting realistic customer ...

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Why Do Technical Resources Matter?

Customer Services December 30, 2017

Easy access to technical references means smarter designs

Resources and resource pages are collections of useful and informative technical reference information, articles and guides. Experiencing the ISM difference means access to useful technical information. It makes choosing fluid and gas flow control components faster, safer and easier.

Engineers and designers usually need to refer back to relevant ...

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Why We Love Our New Site Search (and You Will Too!)

About ISMHow To November 3, 2017

Searching for parts at ISM is easy and intuitive

Just over a year ago, we launched our redesigned website that featured e-commerce capabilities plus an easier user interface.

In order to offer online purchases, we needed software suitable for an industrial distributor like ISM. Magento is the name of the software we chose. It’s feature-rich and can handle ISM’s 80,000 plus parts catalog.

We couldn’t be happier with ...

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Subscribe to our blog October 18, 2017

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What Does OEM Parts Mean for Manufacturing?

Miscellaneous September 25, 2017

Quality component parts: OE, OER, OEM and ODM and what they mean

OEM stands for Original Equipment Manufacturer. Most often, OEMs purchase parts from other manufacturers or suppliers and use them to assemble their finished products. OEMs also make parts and sub-assemblies that are resold to other companies who assemble them into their own finished products.

The acronym OEM has come to be associated with product engineering and manufacturing, sub-assembly manufacturing (especially automotive and electronics) and even ...

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10 Reasons to Love ISM’s Redesigned Website

About ISMHow To August 16, 2017

Improved Navigation and User Interface

Our previous website was a good website. Over time though, we found ourselves wanting to improve functionality and navigation beyond what it was capable of. Added to that were occasional customer requests for more features, services and capabilities we really wanted to provide.

Well, after a lot of work and planning, we launched our new website and it has the design flexibility we wanted. This flexibility has allowed us to continue to enhance and improve it and we believe it provides an even better ...

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