An Unforeseen Global Crisis

2020 began just like any other year. People celebrated as they watched the ball drop in Times Square with delightful and thunderous cheers. They toasted, hugged, and set New Year’s resolutions.  The sweet and faint smells lingered from the poetic sounds of busy restaurants where families and friends gathered. But little did we know ...

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ISM CEO Becomes Titan100 Recipient

Outstanding leadership isn’t easy to come by. It seems that only a small percentage of CEOs can continually grow a business while still earning the respect of their employees along the way. James Davis, ISM’s CEO and president, has managed to occupy that seat for 15 years since purchasing the company in 2006. He’s led by example, which has allowed ISM to thrive as a global distributor.

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Ryan Webber – Sales Representative

Ryan has been at ISM for seven years, spending his first two years in the warehouse while learning this unique business before moving to the sales department five years ago. As part of the sales team, Ryan enjoys the challenge of finding solutions for his customers. His role at ISM allows him to use his ...

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Supply chain excellence built on collaboration - The ISM Difference

Strategic procurement and supply management
Planning and organizing purchases is vital in business. Purchases affect facilities maintenance, design development and the production of final products. The best suppliers bring specialized experience and technical skills to all these challenges.

Supplier expertise contributes enhanced part sourcing plus it adds options for specialized add-on services. Useful services often include individualized kitting, bundling, parts customization and ...

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The ISM Difference is a focus on quality and customer satisfaction

What is ISO certification?
ISO certification identifies companies committed both to quality standards and the quality management systems needed to meet these standards. Achieving and maintaining certification is based a system of voluntary, independent audits. This accountability helps organizations maintain and improve the quality of their products and ...

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What is good customer service and what does this mean to you?

First of all, I think it makes better sense to call this customer support instead of service. Why? It’s most important to help customers solve problems. The old homely “the customer is always right” is a distraction. It is actually worse than that; overuse has turned it into a cliché. What really matters is helping people solve problems.

At its core, useful and customer friendly support is innovative, positive, precise and timely. Providing good customer service also requires setting realistic customer ...

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Easy access to technical references means smarter designs

Resources and resource pages are collections of useful and informative technical reference information, articles and guides. Experiencing the ISM difference means access to useful technical information. It makes choosing fluid and gas flow control components faster, safer and easier.

Engineers and designers usually need to refer back to relevant ...

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The ISM Difference - It matters every time you contact your partner vendor for help and advice

When using a supplier's website or contacting them for a component part, you have some specific ideas in mind. It can be surprisingly difficult though, finding something that works right off-the-shelf.

What to do next? Rethink the design idea or keep searching?

Wouldn’t it be better if there were one single source you could turn to? The best option is a  ...

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