What Does ISO Certification Mean for Quality Processes?

The ISM Difference is a focus on quality and customer satisfaction

What is ISO certification?
Infographic representing quality processes featuring a clipboard, clock, and pen.ISO certification identifies companies committed both to quality standards and the quality management systems needed to meet these standards. Achieving and maintaining certification is based a system of voluntary, independent audits. This accountability helps organizations maintain and improve the quality of their products and services.


What does ISO certified really mean?
“ISO certified” means that an organization has developed, maintains and continuously improves its business processes. This is accomplished by measuring and comparing business performance to appropriate quality standards. These ISO quality standards focus on meeting customer expectations and delivering customer satisfaction. There are also many ISO standards covering suppliers, products document control and training, along with management processes. All of this comes together to provide assurance to customers that ISO certified companies provide products and services in a quality manner.


A little about ISO Certification and continuous improvement
ISO certification does not define the actual quality of a product or service. In other words, it is a common misunderstanding to assume that products are ISO certified. Companies are ISO Certified, not products. ISO standards help companies achieve consistent results and continually improve all of their business processes. If a good product is produced most of the time, ISO certification helps a company make sure that they produce a good product all of the time.

ISO, the International Organization for Standardization, develops and publishes International Standards.

At its most basic level, ISO certification means a commitment to quality and good business practices. Organizations benefit from a commitment to ISO standards. The emphasis on quality and customer satisfaction brings increased job satisfaction, improved morale, greater efficiency and reduced waste.

Organizations benefit from a commitment to ISO standards. The emphasis on quality and customer satisfaction brings increased job satisfaction, improved morale, greater efficiency and reduced waste.

The primary tool for achieving and maintaining ISO certification is continuous improvement. This approach is used to refine products, services and processes. The result is ongoing, step-by-step improvements that lead to major improvements in key business areas.


Learn More About ISM and the Company’s ISO Certification

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Modular Check Valves

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ISO Certification, The ISM Difference and What It Means to Us
The ISM Difference is a way of describing how we maintain our focus on customer needs and customer satisfaction. ISO certification means our customers can be secure that our company follows strict quality control processes in every area of the business operations. It also means we are constantly working on continuous quality improvement. This includes every aspect of our business: design, production, shipping, receiving and all customer service activities.


Learn More About the ISM Difference


Some useful FAQS related to ISO certification

What is ISO?
ISO, or the International Organization for Standardization, is comprised of multiple groups of industry leaders responsible for the development of standards. The standards range from quality management system standards to technical standards.


What is an ISO certified company?
An ISO certified company meets the ISO requirements for its quality management system. Becoming ISO certification requires regular auditing to demonstrate an ongoing commitment to this system. An ISO certified company is serious about maintaining appropriate specifications for every product, service and system. It is also a committed to quality, safety and efficiency.


What are the benefits of ISO certification?
ISO certification is not just for large organizations. Small businesses also benefit from adopting efficient quality management systems because it helps them save on time and cost, improve efficiency and improve customer relationships. In other words, it helps them stay successful, which makes it worth the investment in resources and effort.


Why are ISO standards important?
Manufacturing sectors have adopted ISO standards for three reasons

  • ISO standards provide sales and marketing advantages
  • ISO standards deliver real value through material and resource savings
  • ISO standards represent a commitment to meet customer and partner requirements

Companies appreciate how ISO standards can improve their business processes and reduce scrap, non-conforming products and costs.


What is the purpose of the ISO?
ISO international standards ensure that products and services are safe, reliable and of good quality. For businesses, ISO standards are also strategic tools because they reduce costs by reducing waste and errors while at the same time increasing productivity and customer satisfaction.


What are ISO standards?
ISO creates documents or standards that provide requirements, specifications and guidelines. They are used to measure the consistency of materials, products, processes and services. These efforts allow organizations to move from goals to results and make continuous improvements in how they do business.


What are the goals of ISO certification?
The goal of ISO certification is to develop, maintain and place quality management system guidelines at the center of an organization’s way of doing business. The goal of these are to increase productivity, reduce unnecessary costs and guarantee the quality of processes and products. Both customer satisfaction and business efficiency benefit from these efforts.


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About the author
Steven C. Williams my LinkedIn profile link button.
Steven C. Williams, BS, is the technical writer and an inbound marketing specialist at Industrial Specialties Manufacturing (ISM), an ISO 9001-2015 supplier of miniature pneumatic, vacuum and fluid circuitry components to OEM's and distributors all over the world. He writes on technical topics related to miniature pneumatic and fluidic components as well as topics of general interest at ISM.       


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