What Does the Best Customer Service Possible Look Like?
About ISM February 2, 2018What is good customer service and what does this mean to you?
First of all, I think it makes better sense to call this customer support instead of service. Why? It’s most important to help customers solve problems. The old homely “the customer is always right” is a distraction. It is actually worse than that; overuse has turned it into a cliché. What really matters is helping people solve problems.
At its core, useful and customer friendly support is innovative, positive, precise and timely. Providing good customer service also requires setting realistic customer ...
Why Do Technical Resources Matter?
About ISMCustom Services December 30, 2017Easy access to technical references means smarter designs
Resources and resource pages are collections of useful and informative technical reference information, articles and guides. Experiencing the ISM difference means access to useful technical information. It makes choosing fluid and gas flow control components faster, safer and easier.
Engineers and designers usually need to refer back to relevant ...
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What Does OEM Parts Mean for Manufacturing?
Miscellaneous September 25, 2017Quality component parts: OE, OER, OEM and ODM and what they mean
OEM stands for Original Equipment Manufacturer. Most often, OEMs purchase parts from other manufacturers or suppliers and use them to assemble their finished products. OEMs also make parts and sub-assemblies that are resold to other companies who assemble them into their own finished products.
Introduction
The acronym OEM has come to be associated with product engineering and manufacturing, sub-assembly manufacturing (especially automotive and electronics) and even ...
Vacuum Unit Conversion Chart, An ISM Resource
Miscellaneous August 15, 2017The new ISM Vacuum Pressures Unit Conversions Chart (Absolute and Relative) is now available as a downloadable PDF
Introduction
Vacuum systems are used in a wide range of industrial, material handling, food processing and laboratory applications. Wherever vacuum is used, questions come up about vacuum or negative pressure. What it is, how it is measured and how one vacuum measurement unit compares to another.
The new Vacuum Pressures Unit Conversions Chart from ISM was created to help make component selection for vacuum applications faster and ...
CVSF Series Valved Suction Strainers – New Products
Check ValvesMiniature ValvesProduct Spotlights August 15, 2017One-way foot valves with built-in 40 mesh strainers prevent coarse particle contamination
About the CVSF valved suction strainer
Our featured new product is the CVSF series of valved suction strainers, also called suction filters or foot valves. The design of these valved strainers is a spring loaded ball check valve combined with a 40 mesh stainless steel domed strainer.
The CVSF series strainers come in Kynar, Nylon, polypropylene and ...
When Do Customized Services Matter?
About ISMCustom Services August 4, 2017The ISM Difference - It matters every time you contact your partner vendor for help and advice
When using a supplier's website or contacting them for a component part, you have some specific ideas in mind. It can be surprisingly difficult though, finding something that works right off-the-shelf.
What to do next? Rethink the design idea or keep searching?
Wouldn’t it be better if there were one single source you could turn to? The best option is a ...
Full Port Ball Valves vs Standard Port
Miniature Valves April 19, 2017Full port ball valves provide almost no resistance to flow through the valve
Summary: The flow path through a full port valve body is the same size as the flow coming into the valve and leaving it via its tube or pipe connections. Standard port valves have smaller bodies overall with a corresponding narrowing inside the valve body.
Introduction
Questions about the differences between full port or full bore valves and standard valves come up pretty regularly for us. I am going to try to answer ...
Diaphragm Check Valve Featured Products A1172 and A1173
Check ValvesProduct Spotlights February 16, 2017These low pressure plastic diaphragm check valves are durable and economical
About the featured miniature diaphragm check valves
Our featured check valves are the compact A1172 (blue) and A1173 (black) plastic diaphragm check valves. They are designed for vacuum and low-pressure systems and only need very low pressure differences to open or close.
The valve bodies are made of quality heat stabilized Nylon ...
How Do Diaphragm Check Valves Work?
Check Valves January 25, 2017Small-bore low-pressure plastic diaphragm check valves are application workhorses
An introduction to diaphragm check valves and how they work
Check valves come in a wide range of sizes and materials. They provide automatic flow control of liquids and gases using a variety of mechanisms. Small-bore low-pressure systems and vacuum systems make extensive use of diaphragm check valves. They are used to prevent reverse flow and the problems that could result from it. This post briefly describes how most ...
