What Does ISO Certification Mean for Quality Processes?

The ISM Difference is centered on quality and customer satisfaction

What is ISO certification?
ISO certification identifies companies committed both to quality standards and the quality management systems needed to meet these standards. Achieving and maintaining certification is based a system of voluntary, independent audits. These help organizations maintain and improve the quality of their products and services. ISO certification also provides confirmation that a certified company meets appropriate regulatory requirements.

What does ISO certified really mean?
ISO certified means an organization has developed, maintains and continuously improves their business processes. They do this by measuring and comparing their performance to appropriate quality standards. These ISO quality standards focus on meeting customer expectations and delivering customer satisfaction. There are many ISO standards covering materials, products, processes and services.

A little about ISO Certification and continuous improvement
ISO certification does not define the actual quality of a product or service. ISO standards merely help companies achieve consistent results and continually improve all of their business processes. If a good product is produced most of the time, ISO certification helps a company make sure that they produce a good product all of the time.

At its most basic, ISO certification means a commitment to quality and good business practices.

ISO, the International Organization for Standardization, develops and publishes International Standards.Continuous improvement through ISO certification assures customers they will consistently receive products and services that meet their requirements.

Organizations benefit from a commitment to ISO standards. The emphasis on quality and customer satisfaction brings increased job satisfaction, improved morale, greater efficiency and reduced waste.

ISO standards certification also bring improvements to the broader business community by affirming that all legal and regulatory requirements are being met.

The primary tool for achieving and maintaining ISO certification is continuous improvement. This approach is used to refine products, services and processes. The result is ongoing, step-by-step improvements that lead to major improvements in key business areas.

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ISO Certification, The ISM Difference and What It Means to Us
The ISM Difference is a way of describing how we maintain our focus on customer needs and customer satisfaction. ISO certification means our customers can be secure that our company follows strict quality control processes in every area of the business operations. It also means we are constantly working on continuous quality improvement. This includes every aspect of our business: design, production, shipping, receiving and all customer service activities.

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The Malcolm Baldrige National Quality Award recognizes U.S. organizations for performance excellence.What is ISO?
ISO, or the International Organization for Standardization, is comprised of multiple groups of industry leaders responsible for the development of standards. The standards range from quality management system standards to technical standards.

What is an ISO certified company?
An ISO certified company meets the ISO requirements for its quality management system. Becoming ISO certification requires regular auditing to demonstrate an ongoing commitment to this system. An ISO certified company is serious about maintaining appropriate specifications for every product, service and system. It is also a committed to quality, safety and efficiency.

What are the benefits of ISO certification?
ISO certification is not just for large organizations. Small businesses also benefit from adopting efficient quality management systems because it helps them save on time and cost, improve efficiency and improve customer relationships. In other words, it helps them stay successful, which makes it worth the investment in resources and effort.

Why are ISO standards important?
Manufacturing sectors have adopted ISO standards for three reasons

  • ISO standards provide sales and marketing advantages
  • ISO standards deliver real value through material and resource savings
  • ISO standards represent a commitment to meet customer and partner requirements

Companies appreciate how ISO standards can improve their business processes and reduce scrap, non-conforming products and costs.

What is the purpose of the ISO?
ISO international standards ensure that products and services are safe, reliable and of good quality. For businesses, ISO standards are also strategic tools because they reduce costs by reducing waste and errors while at the same time increasing productivity and customer satisfaction.

What are ISO standards?
ISO creates documents or standards that provide requirements, specifications and guidelines. They are used to measure the consistency of materials, products, processes and services. These efforts allow organizations to move from goals to results and make continuous improvements in how they do business.

What are the goals of ISO certification?
The goal of ISO certification is to develop, maintain and place quality management system guidelines at the center of an organization’s way of doing business. The goal of these are to increase productivity, reduce unnecessary costs and guarantee the quality of processes and products. Both customer satisfaction and business efficiency benefit from these efforts.

The American Society for Quality is a knowledge-based global community of quality professionalsRelated resources