Category: customer services

Bundling and Sourcing Create Real Value

Customer Services June 21, 2018

Supply chain excellence built on collaboration - The ISM Difference

Strategic procurement and supply management
Planning and organizing purchases is vital in business. Purchases affect facilities maintenance, design development and the production of final products. The best suppliers bring specialized experience and technical skills to all these challenges.

Supplier expertise contributes enhanced part sourcing plus it adds options for specialized add-on services. Useful services often include individualized kitting, bundling, parts customization and ...

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What Does ISO Certification Mean for Quality Processes?

Customer Services May 10, 2018

The ISM Difference is a focus on quality and customer satisfaction

What is ISO certification?
ISO certification identifies companies committed both to quality standards and the quality management systems needed to meet these standards. Achieving and maintaining certification is based a system of voluntary, independent audits. This accountability helps organizations maintain and improve the quality of their products and ...

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What Does the Best Customer Service Possible Look Like?

Customer Services February 2, 2018

What is good customer service and what does this mean to you?

First of all, I think it makes better sense to call this customer support instead of service. Why? It’s most important to help customers solve problems. The old homely “the customer is always right” is a distraction. It is actually worse than that; overuse has turned it into a cliché. What really matters is helping people solve problems.

At its core, useful and customer friendly support is innovative, positive, precise and timely. Providing good customer service also requires setting realistic customer ...

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Why Do Technical Resources Matter?

Customer Services December 30, 2017

Easy access to technical references means smarter designs

Resources and resource pages are collections of useful and informative technical reference information, articles and guides. Experiencing the ISM difference means access to useful technical information. It makes choosing fluid and gas flow control components faster, safer and easier.

Engineers and designers usually need to refer back to relevant ...

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When Do Customized Services Matter?

Customer Services August 4, 2017

The ISM Difference - It matters every time you contact your partner vendor for help and advice

When using a supplier website or contacting them for a component part, you have some specific ideas in mind. It can be surprisingly difficult though, finding something that works right off-the-shelf.

What to do next? Rethink the design idea or keep searching?

Wouldn’t it be better if there were one single source you could turn to? The best option is a  ...

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5 Reasons for Outsourcing Inventory Management

Customer Services July 3, 2017

The ISM Difference - Keep inventory under control so you can focus on what you do best

The key to manufacturing competitiveness is taking care of valuable resources. Businesses that reduce management distractions, minimize inventory-carrying costs and focus on core competencies improve their competitive advantage. Outsourcing inventory management can be useful for achieving these goals.

Inventory management is important to any business trying to remain competitive and profitable while continuing to grow. Not enough  ...

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