Testimonials

We survey our customers every other month, as a part of our ISO Certification. The comments that we receive are very encouraging.

Find out what our valued customers are saying about Industrial Specialties Mfg. (ISM).

April 2013

"We greatly appreciate and thank you for the sample."
- Misty Meadow Farm

February 2013

"Thank you for the follow up I really appreciate the awesome customer service."
- Di Matrix Precision Manufacturing L.L.C

January 2013

"I received the sample of the 5/16" check valves, they worked great, just what I needed. I will recommend your company to anyone seeking the components you offer. Thank you very much."
- N. Carley 

May 2012

"Your new website looks great and works well - congratulations."
- The Canary Company

"I really appreciate the personal follow-up of ISM with a thorough investigation and explanation. It is obvious by your actions that your team cares and strives to partner with customers to do your utmost for mutual success."
- Doubl-Kold


March 2012

"Mike, received the filter and it works great, thanks. Even with the state of our economy - your help shows me there is still hope."
- J. Vitable

"Kraig, thanks for sending me the hose barbs. These will greatly help me with my science project!"
- C. Jaeger

"Dave, thanks so much for your help in ordering these parts I just received. They are exactly what I needed and your patience with a small customer like myself was greatly appreciated."
- Erc Office Installations


January 2012

"Whenever I need something from your company, I always get help right away. Good Job!" 
- Market Forge Industries, Inc.

"Stephanie Scott is the one I have dealt with and she does an excellent job!"
- Dave Felder & Associates

"I enjoy working with Dave Neely and look forward to our future business with ISM. Dave is always very professional and easy to talk to."
- Optimedica

"WOW, Mike you are the best!! Samples arrived fast! Not many good people like you left!!!"
- F & F Tire World


December 2011

"Thanks Mike, LOVE your Customer Service!!"
- 4-G Innovations


August 2011

"Thank you very much for the sample. There are so many different threads that finding a specialty adapter like this is very difficult to find. My testing of a new sprinkler worked perfectly."
- R. Mawhinney


September 2011

"I really appreciate the way Kraig Keller was able to work with our company through rough times."
- Advanced Rubber Technologies


July 2011

"I just wanted to send a brief email to you regarding one of your staff members, Stephanie Scott. My call to her regarding information on quick connect fittings was a huge help. She went above and beyond in helping me, knowing up front that this was not going to be a huge sale. She treated me as if I was making a million dollar purchase. Her customer service and professionalism exceeded my expectations only because of contacting your company from an internet search and my “unusual” request. She was an absolute pleasure to work with and an incredible representation of Industrial Specialties Manufacturing. My sincere thanks and congrats to you for employing such a wonderful person."
- St. Clair Hospital


May 2011

"Never had a problem!"
- Short Block Technologies, Inc.

"I found my experience with your company to be very satisfactory."
- Eurochem Int Corp de Mexico SA CV


February 2011

"Very supportive and fast in response. Please keep up the good work."
- Criticare System

"Very good service provided to us."
- Chemflow Systems

"Dave Neely and Kraig provided excellent assistance."
- ISCO-Groton


January 2011

"Thank you for supplying us with the MPC parts."
- JED Engineering, Inc.

"Good shipping times. Great at resolving problems and questions."
- Four-O Fluid Power


November 2010

"Stephanie always handles my orders and questions in a timely manner. She is very professional, knowledgeable and courteous."
- Wells Manufacturing


October 2010

"Kraig, thank you for the fast shipping of my order. It was a pleasure to deal with you."
- Dept of Fundamental Neurosciences, Univ of Geneva


September 2010

"Great Job Industrial Specialties Mfg!"
- Taylor Company


June 2010

"ISM does a Good Job!"
- Ultron Systems, Inc


April 2010

"Our purchases are painless."
- Southwest Air Products


December 2009

"Great vendor."
- MD Resource Corporation


November 2009

"Overall, Industrial Specialties Mfg, continues to provide exceptional service and quality products. We appreciate your commitment to quality and on-time delivery."
- Bio-Rad


October 2009

"Keep up the great work!"
- Green Leaf, Inc.

"ISM was especially helpful in developing and manufacturing our screened NPT to Barb fitting, thank you!"
- Tonerhead


August 2009

"Kraig and staff have been very helpful." 
- Ilmore Marine Engines

"Your knowledge of products is impressive and your help is greatly appreciated."
- Super-Tek

"We are impressed with your company's positioning and service."
- Carlel Pty Ltd Classic Restorations

"On time deliveries are very important to our company and we are pleased with your service."
- Acorn Engineering


July 2009

"It is a pleasure working with Stephanie! She is always very helpful."
- Marlee Manufacturing

"Definite improvement on the delivery of goods...." 
- The Canary Company (Australia)


May 2009

"It is a pleasure working with my contact at Industrial Specialties Mfg."
- Thoratec Labs

"This is just a quick note to let you know how impressed we were with a recent transaction with your company and Stephanie Scott. … Thank you Stephanie for the extra research, plus a quick and easy transaction. This puts Industrial Specialties at the top of our list.”
- Health Mart Supply


April 2009

“.. I have been dealing with ISM for just over 10 years now, and your service has improved greatly over the past 1-2 years. Very pleased.”
- Purchaser, Vista Medical, Ltd.

“ … It’s always a pleasure working with ISM. As you can see, I’m extremely pleased on all levels.”
- Senior Buyer, Nova Biomedical

“… Dave Neely’s the best!”
- Customer Service Representative, Morse Fluid Power

“… Excellent support by Kraig Keller and Stephanie Scott …”
- Procurement Manager, KNF Flodos AG


March 2009

“ … I must admit that I have seen an overall drop in performance from many of our vendors in the recent past. I have lowered my expectations as a result. Your company has yet to screw up anything for me. Keep it up, okay?”
- Norstar Ind., Inc.


February 2009

“… your sales rep, Stephanie, is a pleasure to work with. She is very helpful. I am grateful for the prompt service. Thank you.”
- CEO, Golden Creations